ArrangeMore

Support centre

Practical answers, without the runaround.

Start with the common questions below. If your organisation has a migration, account or billing issue, send us the details and we’ll help map the next step.

Getting started

How do I create a workspace?

Choose Start free, create your secure account, name your organisation and select a plan. The 30-day trial does not require payment details.

Can one email be used with several workspaces?

Yes. An email identifies one account. That account can have separate roles in several organisations and switch between them after sign-in.

What happens if a workspace is suspended?

Its members cannot enter that workspace. An owner should resolve billing or contact Support; other active workspaces on the same account remain available.

Migration and records

Can I bring data from another platform?

Yes. Workspace administrators can download CSV templates and import students, instructors and session types from the Import area. Validate and clean exports before uploading.

Why are lessons not in the first import release?

Lessons depend on teacher, student, course, room, timezone and recurrence mapping. Import the core records first; contact us for a planned migration so lesson relationships can be checked safely.

Can I export my data?

Payroll already supports CSV export. Broader workspace exports are being expanded; contact Support if you are closing a workspace or planning a migration.

Scheduling and instructors

Does scheduling prevent double bookings?

The calendar checks teacher, student and room conflicts when lessons and recurring series are created or changed.

How does instructor payroll work?

Set private and group hourly rates on each instructor. Completed teaching time is summarised in Payroll and can be exported for review.

Can instructors sync Google Calendar?

Yes, when the workspace configures Google Calendar credentials and connects an instructor calendar. Calendar access can be revoked from the provider at any time.

Reminders, billing and privacy

Which reminders are supported?

Workspaces can use email and optional SMS session reminders after their delivery provider is configured. Delivery failures are recorded so administrators can follow up.

Is Stripe for customer or student payments?

No. It currently pays the organisation’s ArrangeMore subscription. Customer and family payment collection is a separate future module.

Who controls student information?

The organisation controls the records it enters and should provide its own privacy notice. ArrangeMore hosts and processes those records to deliver the service.

Tell us what you’re trying to do.

Include the organisation name, the page you were using and what happened. Do not send passwords, verification codes or full payment details.

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